Pricing: Every effort is made to verify accuracy of the pricing in this catalog and maintain pricing. However, American Accents reserves the right to change prices without notice.
Product Information: Every effort is made to verify accuracy of the product information in this catalog. Due to printing and computer monitor limitations, product colors can vary. If color is important, please request random samples or order a product proof. American Accents cannot be held liable for erroneous information or variations in color.
Product Color Variation: White napkins, coasters, and beverage wraps will vary in "brightness" from lot-to-lot. Colored napkin
Product Count: Several times throughout the printing and packaging process, the product count is verified. When questions arise, the actual shipping weight receipt, which is automatically generated from the shipping scale, will be used to verify product count.
Logo Placement Variation: The logo will be printed based on the placement shown on the proof. Slight variation of this placement can occur when printing. This is not considered a defect.
Scuffs and Scratches: It is in the nature of plastic to scuff and scratch during stacking and shipping. Clear and dark colored plastic items show this the most. This is not considered
Product Substitutions: American Accents reserves the right to substitute our products with one of a similar design and function. Notice may or may not be given at our discretion.
Order Cancellation: Any cancellation to a processed order must be in writing and is subject to a $30 (Z) charge, in addition to any labor and material costs that have accrued.
Order Change: Any change to a processed order must be in writing and is subject to a $10 (Z) charge, in addition to any labor and material costs that have accrued.
Returns: In the event that a return is requested, it must be pre-approved by American Accents. Under no circumstance will returns be accepted after 30 days from date of delivery. Orders refused by the customer through no fault of American Accents or unauthorized returned merchandise will be reshipped direct to the distributor, with re-forwarding charges being the distributors' responsibility.
Unimprinted Items: To order unimprinted items, the cost is based on American Traditions pricing, less a 10% discount. Return of unimprinted items will only be accepted if packages are unopened and will be subject to a 25% restocking fee. All freight is the responsibility of the customer. Packaging for unimprinted items may vary from standard packaging.
Order Acknowledgments: An order acknowledgment is sent for all orders within 24 hours of the order being entered. It is the distributor's responsibility to check for discrepancies, as the order will be proofed and produced accordingly. The acknowledgment also has disclaimers for all items being ordered. After proof approval is received, you will receive another acknowledgment showing the ship date and method. Again, please verify this information along with the ship to address for accuracy.
Compliance Policy: The distributor or end user must make their own determination that their use of product(s) is safe, lawful, and technically suitable for the intended applications.
QR Codes: American Accents recommends a product proof for testing functionality of QR codes before placing an order. Minimum size should be 1 inch or larger. Taper of cups can and will effect readability. QR codes work best with dark ink on light items. Quality of smart phone and choice of QR reader apps affect the scanability.
Random Samples: We provide random samples for your convenience to show print and item quality. Samples are free of charge, however shipping is the responsibility of the distributor. Due to samples being random in nature, specific color on specific items is not always possible. If you need to see a specific color on a specific item, please refer to pricing for product proofs.
It is understood that by submitting an order to the factory, the distributor agrees to all of the factory's terms and conditions, regardless of what is on the distributor's purchase order.
AMERICAN ACCENTS only sells to authorized promotional products distributors.
Maximum Imprint: Imprint area specifications can be found on our website under individual items. We recommend staying 20% under this area. Unless specified at the time of order, we will enlarge or reduce your image to fit within these areas. Artwork is enlarged and reduced proportionally by both width and height. Therefore, if you request maximum imprint area, only one of the dimensions may be maximized.
Wrap Imprints: There will be a gap of approximately ¾" on screen printed cups and approximately ½" on offset and digital printed cups. Screen print wrap imprints are limited to one color. Offset wrap imprints are offered as multiple color.
Halftones & Screen Tints: Halftones will not appear as smooth when printed as viewed on the computer screen or printout, unless the output device is set to print tints at 55, 65, 85, 90, 90 LPI. (See graphic example). Tints below 20% at 65 LPI cannot be achieved and tints over 80% at 65 LPI will appear solid. Due to this coarseness of the halftones, we recommend images be outlined with a solid outline. (See graphic example). Purple = screen print napkins / Red = screen print cups / Green = offset print / Blue = pad print / Yellow gold = process print
Thin Lines: American Accents recommends using 1pt line or thicker for thin lines. Reversed lines require 2pt line or thicker (see graphic example). If recommendations are not followed, we cannot be held responsible for the outcome.
Small Text: American Accents recommends using 8pt fonts or larger for basic text. Script and reversed out fonts should be 10pt or larger (see graphic example).
Standard Ink Colors: If a PMS # is not available, you may choose from our standard ink colors. We offer free PMS matching, so feel free to supply a Pantone® color if available. 2X and 4 digit metallic PMS #'s are not available. 800 series colors are limited to the PMS #'s shown.*Represents the default color when more than one choice is available.
Pantone® Matching System: Otherwise known as PMS, this is a color system shared worldwide by the printing industry. PMS standardizes the definition of color wherby printers in seperate locations can be assured of the color outcome. The use of the term PMS or PMS # on this site refers to Pantone® Matching System and its intellectual property.
Ink Color Match: American Accents offers free PMS matching. We take great pride in our ability to match PMS colors, however color match is only guaranteed +/- one shade on white / clear items. We cannot guarantee PMS match on colored items. If a purchase order says to use a PMS # and the color described does not match the number given, we are not responsible. We do not check to see if the PMS # provided is the color stated. Due to the nature of uncoated products they will not exhibit the "sheen" of a coated ink color, we will use Pantone® solid uncoated colors when printing on uncoated products.
Ink Odor: Paper and plastic products are printed with inks that must evaporate to dry. Vapors may be trapped in the plastic packaging before they have completely dissipated. The inks are dry, but there may be a residual odor in the package from the vapors. Some colors of ink have more odor than others and the amount of ink coverage can affect the amount of odor. This odor, should it be present, is not considered a defect. It is similar to painting a room in your home. The paint will be dry, but there will be an odor that remains for several days. Should this odor be a concern, remove the paper or plastic products from the plastic packaging and let them air to eliminate the odor. Normally, once the products are placed for use, any odor that remains will quickly dissipate.
Ink Adhesion: Plastic bottles, cups, and plates are sold as disposable and for one time use only. Some cups are stamped as residential top rack dishwasher safe. However, due to environmental variables beyond American Accents' control, the imprint is not guaranteed to stay on.
Ink Changes: American Tradition ink color changes are available in increments of 50 pieces, cost of $15 (V) per change. American Hi-Speed ink color changes are available in increments of 15,000 pieces, cost of $65 (V) per change.
Second Side Imprint on Coasters: The imprint orientation is not guaranteed to match the orientation on the first side when printing on both sides of coasters.
Printing of Beverage Wraps: Artwork used to print wraps is created flat. Once the wrap is placed on a cup, the image will take on the tapper of the cup. This is not considered a defect.
Copy Changes: Copy changes are not available.
Combined Quantity: Combined quantity pricing is not available.
Over / Under Runs: We make every effort to ship exact quantities ordered. However, over / under runs can be up to +/- 10%.
Standard Layout: Unless otherwise specified, we will default to our standard placement (marked in red). Shadow on the napkins illustrates the ruffled edge. Cups are printed one side as a standard, however there is not an extra cost to print as 2 sided or a wrap, but must be specified.